Contact information

Customer Support Email  

For all order questions, product issues, or general support, contact us at:  

Athleteops.support@gmail.com 

We respond to all messages within 24–48 business hours.

No Phone Support  

To ensure fast and accurate service, ATHLETEOPS does not offer phone‑based customer support.  

All inquiries must be submitted through email so our team can review order details and respond efficiently.

Order Issues  

If you received a damaged, incorrect, or defective item, email us within 7 days of delivery with:  

- Your order number  

- A brief description of the issue  

- Photos of the item

We’ll take care of it quickly.

Business Address  

For security and operational reasons, ATHLETEOPS does not accept walk‑ins or in‑person inquiries.  

All communication must be handled through email.

(If Shopify requires a physical address for legal pages, we can use a virtual business address — I can help you set that up.)

Response Times  

We aim to reply within:  

- 24–48 business hours for general inquiries  

- 12–24 hours for order issues  

- 1–2 business days for replacement approvals

Social Media  

Support is not handled through social media DMs.  

Please email us for all order‑related questions.